About this policy
Team09 (“Team09”, “we”, “us”) runs team09.com. This policy explains what personal information we collect when you use Team09, how we use and share it, how long we keep it, and the choices you have. It’s part of our Terms of Service. Questions: alex@writea.com.
Coaches and their clients
Coaches use Team09 to run their spaces. When you join a coach’s space, that coach, and the people they give access to, can see what you share there and the records they keep about you, and they decide how to use it in their business. Their own privacy practices apply to that use, so ask your coach if you have questions about it. Team09 handles that information for the coach, to provide the Service, and as this policy describes.
Information we collect
Information you give us
- Account: your name and email address. Passwords are handled by our sign-in provider, Google Identity Platform, and Team09 never sees them. If you sign in with Google, Google shares your name and email address with us. If you turn on two-step sign-in, the sign-in provider keeps what it needs to check your codes.
- Profile: details you choose to add, such as gender and date of birth.
- What you add to spaces: messages, posts, comments, direct messages, bookings, and pictures. For coaches, also programs, workouts, schedules, places, services, groups, plans, and settings.
- Records coaches keep about clients: plans, prices, payment records (amounts and dates, never card or bank numbers), assigned programs, and private coach notes.
- Requests to join a space: your name, email address, message, and the services or place you’re interested in.
- Messages to us: if you email us, we keep the conversation so we can help you.
Information collected automatically
- Sign-in: one essential cookie,
team09_session, keeps you signed in for up to 5 days or until you sign out. Our sign-in provider keeps your sign-in state in your browser tab while it’s open. - Technical data: our hosting provider records standard request details, such as your IP address, browser type, the addresses requested, and times. To prevent abuse, we count requests using a one-way hash of your IP address or email address, not the address itself.
- Error reports: when something breaks, we record technical details with personal information removed.
We don’t use advertising cookies, analytics tools, tracking pixels, or fingerprinting.
Information from others
A coach may enter your email address to invite you, or keep the records described above. Other members may mention you in what they post. If you sign in with Google, Google shares the details described above.
How we use information
- To provide the Service: accounts, spaces, schedules, bookings, programs, messages, notifications, and reminders.
- To send email: sign-in emails, invitations, session and payment reminders, the notifications you choose, and important notices about your account or these policies.
- To show listed spaces in search: we look up ZIP codes and addresses with Google Maps to find spaces near a place.
- To keep Team09 secure and prevent abuse, fraud, and spam, and to enforce our Terms.
- To fix problems and answer your questions.
- To comply with the law.
We don’t sell personal information, share it for targeted advertising, or use it to build advertising profiles.
Who can see your information
- Members of your spaces can see your name, that you’re a member, and what you post where they have access, such as a board for everyone in the space or for your group.
- Direct messages are seen only by the people in the conversation.
- Coaches and administrators of a space can see your profile, including details you added such as gender and date of birth, your bookings, the plan and payment records they keep for you, their notes about you, and what you share in the space.
- Anyone can see a space’s page at its Team09 address, with the space’s name, description, and pictures. If a coach lists a space, its services and places, including street addresses, are public too and may appear in Team09 search. Members’ names aren’t shown on public pages.
- Team09 looks at your information only when needed to provide, support, or secure the Service, or when the law requires it.
Service providers
These companies help us run Team09. They handle personal information on our behalf, only to provide their services to us:
- Google Cloud: hosting, database, backups, and logs, in the United States.
- Google Identity Platform: sign-in, passwords, and two-step sign-in.
- Resend: sending email.
- Google Maps Platform: finding the map location of ZIP codes and addresses for search.
- Google Fonts: our pages load fonts from Google’s servers, which receive your IP address and browser details when they do.
Meeting links that coaches add, such as Google Meet or Zoom, open services run by those companies, under their own privacy policies.
How long we keep information
- Your account and content: while your account is open. After you close your account, we delete or anonymize your personal information within 30 days, unless the law requires us to keep it longer.
- Spaces: when a space is closed, we delete its content within 30 days.
- Requests to join: kept with the space’s records until the space is closed or you ask us to delete them.
- Notifications in Team09: 90 days.
- Copies of emails we send: 30 days. Sign-in emails contain one-time links, so their text is erased as soon as they’re sent.
- Error reports and hosting logs: about 30 days.
- Abuse-prevention counters: deleted when they expire, within a few hours.
- Demos: everything created in a demo is deleted about a day after it starts.
- Backups: daily backups are kept for 14 days, and recovery logs for 7 days. Information you delete can stay in backups until they expire.
Your choices and rights
- See and correct: you can view and edit your name and profile details in Team09. For anything else, email us.
- Delete: to close your account and delete your information, email alex@writea.com from the address on your account. Closing a space removes it for all its members.
- Get a copy: ask us for a copy of your information.
- Email: you can turn off notification emails in Team09. We still send sign-in emails and important notices about your account.
- Records a coach keeps about you: ask your coach first. We’ll help where we can.
We answer requests within 30 days and may need to confirm that a request comes from you. We won’t treat you differently for using these rights.
California residents
California law gives you the right to know what personal information we collect and how we use and share it, and to access, correct, and delete it. You also have the right to opt out of its sale or its sharing for cross-context behavioral advertising, but we don’t sell or share personal information in those ways. We don’t use sensitive personal information to infer things about you. To use your rights, email alex@writea.com; you can also have an authorized agent do it for you. We don’t disclose personal information to others for their direct marketing.
Because we don’t track people across websites, we treat every visitor as opted out already, including browsers that send a Global Privacy Control or Do Not Track signal.
Not for health information
Team09 is for scheduling and running a coaching business. It doesn’t ask for health or medical information and isn’t designed to hold it, so please don’t add any, such as medical conditions, injuries, or medications, to notes, messages, programs, or anywhere else in Team09.
Security
We protect information with encryption in transit and at rest, access limited to what each part of the Service needs, optional two-step sign-in, and daily backups. No system is perfectly secure, so we can’t guarantee that information will never be accessed without permission. If a breach affects your personal information, we’ll tell you as the law requires.
Age
Team09 is only for people 18 and older. We don’t knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, email alex@writea.com and we’ll delete it.
Where information is kept
Team09 is run from the United States, and your information is stored there. If you use Team09 from another country, your information is transferred to the United States.
Changes to this policy
If we change this policy, we’ll post the new version here with a new effective date. If a change is material, we’ll tell you by email or in Team09 before it takes effect.
Contact
Team09 · alex@writea.com